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I am with Humana which has a comprehensive and thorough website that includes our personal records. Its also good for finding service, drug price comparisons etc. In fact it may be the best thing about Humana (many of their offices have the WORST 'service' I have ever encountered, and that is going some).
When you say that Humana have the worst services are you referring to the Humana offices or the doctor's offices that take Humana. I have Humana and really have a good relationship with my doctor but I keep telling him he has the worst staff in the world. On my first visit one of his staff members gave him a patient file that was at least 8 inches thick and I asked if that was my folder and the staff member said yes. It was not my folder and since my 1st visit I could write a book about this doctor's office. BTW when she put the folder down on the manila cover was DOB...guess what 1918.
I also am with Humana and have nothing but great relations with the Doctors. Right now am having a medical issue and the Dr. treating me is also the Vice Chief of Staff at Palms West Hosp. I spoke to my Primary Dr, told him that his office staff stunk and needed to be replaced. Answer was and I quote
I am an employee of Humana and have nothing and can do nothing about the office staff. They are hired, fired and transferred to other offices by Humana
Very interesting Ken. I was talking about Drs. offices that take Humana, I am not sure if any were Humana only, I have gone thru 4 before I found my current Humana Dr, who has excellent office staff. The others could not do referrals, you would find yourself prepped at a specialist office, having been assured that the referral would be done, NOT! They lost files, misplaced files, did not answer phone or phone messages, made constant excuses. I am talking about very simple tasks. I had to go to Clinical Access on several occasions, that is the Humana aid for when service is non-responsive and disastrous. At one office the office manager was wife of one of Drs. The office has relocated and both Drs have bailed as far as I can tell, my records have not been forwarded after 5 months. One good reason to have central record backup.
I am with Humana which has a comprehensive and thorough website that includes our personal records. Its also good for finding service, drug price comparisons etc. In fact it may be the best thing about Humana (many of their offices have the WORST 'service' I have ever encountered, and that is going some).
ReplyDeleteHi Elaine:
ReplyDeleteWhen you say that Humana
have the worst services
are you referring to the
Humana offices or the
doctor's offices that take
Humana. I have Humana and
really have a good relationship with my doctor but I keep telling
him he has the worst staff
in the world. On my first
visit one of his staff
members gave him a patient
file that was at least
8 inches thick and I asked
if that was my folder and
the staff member said yes.
It was not my folder and
since my 1st visit I could
write a book about this
doctor's office. BTW when
she put the folder down
on the manila cover was
DOB...guess what 1918.
I also am with Humana and have nothing but great relations with the Doctors. Right now am having a medical issue and the Dr. treating me is also the Vice Chief of Staff at Palms West Hosp. I spoke to my Primary Dr, told him that his office staff stunk and needed to be replaced. Answer was and I quote
ReplyDeleteI am an employee of Humana and have nothing and can do nothing about the office staff. They are hired, fired and transferred to other offices by Humana
Very interesting Ken.
ReplyDeleteI was talking about Drs. offices that take Humana, I am not sure if any were Humana only, I have gone thru 4 before I found my current Humana Dr, who has excellent office staff. The others could not do referrals, you would find yourself prepped at a specialist office, having been assured that the referral would be done, NOT! They lost files, misplaced files, did not answer phone or phone messages, made constant excuses. I am talking about very simple tasks. I had to go to Clinical Access on several occasions, that is the Humana aid for when service is non-responsive and disastrous.
At one office the office manager was wife of one of Drs. The office has relocated and both Drs have bailed as far as I can tell, my records have not been forwarded after 5 months. One good reason to have central record backup.